Terms of Sale

These Terms of Sale govern subscriptions to lecrm.ma. They supplement the Terms of Use. If a signed order form conflicts with these Terms, the order form prevails.

1. Purpose

The Terms define how the Publisher provides the hosted SaaS CRM service to a professional customer (the “Customer”), and the rights and obligations of each party.

2. Provider

lecrm.ma is a service published by Maroc SAAS, a single-shareholder limited liability company (SARL AU) with share capital of MAD 100,000, registered with the Laayoune Trade Register under no. 24269, ICE to be completed, IF to be completed, with registered office at Medinate Al Wahda, Bloc H No. 39, Laayoune, represented by Mohamed El Amine El Idrissi, manager (the “Publisher”). Contact: contact@lecrm.ma · +212 618 012 579.

3. Acceptance

In accordance with Moroccan Law No. 53-05, the Customer confirms having read and expressly accepted these Terms before confirming the order. Without acceptance, no subscription can be activated.

4. The Service

lecrm.ma enables management of customers and leads, quotes and invoices adapted to Moroccan VAT, payment tracking, projects, tasks and support tickets. The Service may evolve over time without degrading subscribed essential features. The Service is available in French, Arabic and English.

5. Prices and VAT

Prices are stated in Moroccan dirhams (MAD), excluding taxes. VAT at the applicable legal rate is added. The applicable price list is the one in force at subscription or renewal. The Publisher may revise pricing for the next renewal period with 60 days’ written notice.

6. Billing and payment

Subscriptions are billed monthly or annually depending on the selected plan and are payable in advance by bank transfer within 30 days from the invoice date. Late payment may lead to legal penalties and suspension after unsuccessful formal notice.

7. Term and termination

The subscription is open-ended, billed by calendar month and has no long-term commitment unless otherwise agreed. Either party may terminate in writing with 30 days’ notice. Amounts for started periods remain due and no refund is due for a started month.

8. Suspension

The Publisher may suspend access after notice in case of persistent non-payment, security risk, misuse or instruction from a competent authority. Suspension does not suspend payment obligations and is not termination.

9. Service level

The Publisher strives to provide 99% monthly availability, excluding scheduled maintenance, force majeure and events attributable to the Customer or third parties. Support terms are described in the order form or documentation.

10. Intellectual property

The Service and its components remain the exclusive property of the Publisher or its licensors. The Customer receives a personal, non-exclusive and non-transferable right of use for the subscription term. Customer data remains the Customer’s exclusive property.

11. Customer data and reversibility

The Publisher will not use Customer data for purposes unrelated to providing the Service. At contract end, the Customer has 30 days to export data in a standard usable format. After that period, data is deleted from active systems, subject to legal retention obligations.

12. Personal data

For data entered by the Customer into the Service, the Customer acts as data controller and the Publisher acts as processor on documented Customer instructions. The Publisher implements appropriate technical and organizational measures and assists the Customer with data subject requests and data breach handling.

Because hosting is located outside Morocco, it may constitute an international data transfer under Articles 43 and 44 of Law No. 09-08, subject to CNDP authorization. The parties cooperate to complete the required formalities. See the Privacy Policy.

13. Liability

The Service is provided under a best-efforts obligation. Except in cases of gross or intentional fault, the Publisher’s total liability is limited to direct damages and capped at the amounts paid by the Customer during the twelve months preceding the event giving rise to liability. Indirect damages are excluded.

14. Force majeure

Neither party is liable for failure caused by force majeure under Moroccan law. If force majeure lasts more than 30 days, either party may terminate without compensation.

15. Governing law and jurisdiction

These Terms are governed by Moroccan law. Failing amicable settlement, disputes fall under the exclusive jurisdiction of the Court of First Instance of Laayoune (commercial chamber).